Testimonial – Alice Lopes Casazza
Well two weeks ago from today our slider glass doors were installed. We are very pleased and satisfied with the installation. Jerry was one of the installers on site. He was very neat and maticulous and very knowledgeable in his line of work. The only negative comment that needs mentioning is the Scheduling Department. A simple phone call the day before installation to confirm our appointment would have been nice. We weren’t sure if the installers were going to arrive as planned. They arrived as scheduled and the job went very smoothly. The installation took two days as expected and inspection was suppose to be scheduled for the following week. Jerry told us that he would let us know the details of when inspection would be performed. Jerry called us to inform us know that inspection would take place last Wednesday. Well last Wednesday came and Jerry the installer and the field supervisor arrived but no inspectors. The inspection was never scheduled by the scheduling department. So we had to wait an additional week for the inspection to take place. But again no phone call to confirm that the inspection was going to take place today. So my husband called the installer to make sure that everything was scheduled as planned for final inspection today which did happen. We were very satisfied with the quality of the product and workmanship of FHI Associates. We highly recommend this company to future homeowners. This completes phase 1 of our home improvement. . Our sales person Glen Morgan contacted us tonight to see how everything turned out with the job and we scheduled an appointment to move onto to phase 2 with installing energy storm saver windows. We will meet with Glen tomorrow night to discuss future plans.
-Alice Lopes Casazza